Welcome to Wazin Platform!

Please carefully review this policy before starting to use Wazin platform to create your online store.

We are pleased to welcome you to our website. As the Wazin team, we attach great importance to protecting the privacy of our users, acknowledging their rights across the platform. Wazin is fully aware of user rights and strives to preserve the privacy of merchants and their customers. This privacy policy is subject to continuous updates as the laws and systems protecting user privacy are constantly changing. We are committed to informing our customers when any modifications or changes are made to this policy, and we will add notifications to the platform's control panel page. By using Wazin platform after announcing these changes, you are considered to have agreed to the new policies after modification.

These terms of the privacy policy have been formulated and published to clarify how we collect personal information from our customers (who have submitted it to us through the website) and how it is handled through the Wazin platform.

By subscribing to any products or services provided by Wazin platform or dealing with merchants using our services, you agree to the terms of the privacy policy and are bound by Wazin's terms of service. This privacy policy is a legally binding agreement between you and the customer, employer, or any other entity representing them, based on an authorized delegation or official agency (referred to in this policy as "you" or "your account"), and Wazin company and its subsidiaries (referred to in this policy as "we" or "us"). If any new features or tools are added to our services, this policy will also apply to them.

When we use the term "personal information" in this policy, we refer to any information related to a specific person, but it does not include the names of enterprise employees, their business addresses, email addresses, or phone numbers.

We keep your personal information accurately and completely and ensure that it is up to date according to the information you provide us. In case you request access to your personal information, we will notify you of its existence and disclose it in accordance with systems and laws, and we will give you the opportunity to access that information. We will always ask for your consent before using your personal information for any other purpose.

Merchant Information

If you are a merchant, you agree to publish the privacy policy on your store interface, in line with the regulations and laws applicable to your business activity. You also agree to obtain the consent of your customers to use their personal information and access it through the Wazin platform and any other third-party partners of the Wazin platform.

We collect data that includes your name, address, email address, and mobile phone number. We need this information to provide you with our services, verify your identity, communicate with you, and issue your invoices.

We gather data about your visits to web pages hosted on the Wazin platform, and information about the time you log into your account, including details about the device and browser you use, network connectivity, and your Internet Protocol (IP) address. We need this information to enhance and improve our services.

When you register for our services, you will be able to activate logistics and payment services in your account. If you do so, we will need to collect your address or addresses, your type of business activity, your trade register number, and birth date (if you are a sole business owner), as well as information about your bank account, personal identification, or other official documents. We need this information to create logistics and payment services for you, as well as to monitor fraud, risks, and compliance with applicable legal and regulatory requirements.

We collect personal information about your customers that they share with us or provide during shopping or payment processes. We use this information to provide you with our services, facilitate order completion, and enhance customer service. We also use personal information based on your explicit consent in other cases.

The Wazin platform enables us to access your address book and phone numbers of users of your store and other contacts. You must ensure that users consent to provide us with this information to allow us to offer our services effectively. We use this information to provide you with our services, facilitate order completion, and enhance the experience of your customers.

We request your permission to access your camera and photo library to provide you with our services. You can share images with us to enable us to provide you with our services and manage your store products more efficiently.

We also need your permission to access your location using the location service on your phone. We use this information to provide you with our services and facilitate the delivery of orders to our partners.

We collect information about the usage of services, performance, errors, website visits, performance logs, and reports. This information helps us improve our services and understand how you use them and interact with others on our platform.

We collect information about your device and contact details when you install, access, or use our services. We need this information to improve and better provide our services according to your devices and requirements.

Customer Information from Merchants

What Information Do We Collect and Why?

We collect names of merchant customers, their email addresses, shipping and billing addresses, mobile phone numbers, IP addresses, and device data. We need this information to provide merchants with our services, including offering support and facilitating order completion, payments, and authentication. We also use this information to improve the quality of our services.

When Do We Collect This Information?

We collect this information when a merchant customer interacts with or accesses our services, for example, when a customer visits a merchant's site, places an order, or creates an account on the merchant's site.

Information from Visitors to Wazin Site and Support Users

What Information Do We Collect and Why?

We collect information from visitors to the Wazin site about the device and browser they are using, network connection, and their IP address. We may also receive personal information when they submit requests, support tickets, or other inquiries to Wazin through any of our sites. We also collect phone numbers and call recordings from phone support users, collect names, email addresses, device and browser information, network connection, IP address, and chat text from chat support users, and collect names, email addresses, and store location URLs from store and app users.

We use this information to serve your account, improve our services, and respond to any questions you may have.

When Do We Collect This Information?

We collect this information when you visit web pages hosted by Wazin or when you communicate with us through email, web, instant messages, phone, or when you post content on our websites (including forums and blogs). We also collect any additional information you may provide to us.

Information from Cookies and Similar Tracking Technology

What is a Cookie?

A cookie is a small amount of data that may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We customize a different cookie for each device that connects to our websites and stores.

Why Does Wazin Use Cookies and Tracking Technology?

We use cookies to recognize your device and provide you with a personalized experience. We may also use cookies to display personalized advertisements from Google and third-party vendors. We also use web beacons, tracking technology, and other automated tracking methods on our websites to measure performance, engagement, and to improve, understand, and customize our services.

We work and provide our services, including customer support, improving, repairing, and customizing our services. We understand how people use our services to analyze and use the information we have to evaluate and improve our services, conduct research and development, test new services and features, and perform error detection and correction activities. We also use your information to respond to you when you contact us.

When and Why Do We Share Personal Information with a Third Party

Wazin collaborates with third parties to assist in providing our services, and we may share personal information with them to support these efforts. We may also share personal information with a third party under specific circumstances. For example, we may be requested to share information with a third party to comply with regulatory and legal requirements or to handle official requests from authorities, such as security requirements, law enforcement, judgments, and court decisions. Additionally, we may receive personal information from our partners and third parties for marketing purposes and to improve our services.

What Do We Do with Your Personal Information When You End Your Relationship with Us?

When you end your relationship with us, we will continue to store archived copies of your personal information for legitimate business purposes and to comply with systems and laws. We will also continue to store de-identified information, such as visits to websites without identifiers, to improve our services.

How Do We Securely Retain Your Personal Information?

We follow industry standards in managing information security to protect sensitive information such as financial information, employee details, and any other personal information entrusted to us. We apply information security systems to people, processes, and information technology systems based on risk management.

We follow industry standards in managing information security to protect sensitive information such as financial information, employee details, and any other personal information entrusted to us. We apply information security systems to people, processes, and information technology systems based on risk management. A qualified third party manages and audits our payment gateway. However, no online transmission system or electronic storage method is 100% secure, so we cannot guarantee absolute security for your personal information.

How Do We Protect Your Information Across Borders?

Wazin may transfer personal information outside the country or region, and we are responsible for personal information transferred to a third party abroad for data processing or to support our efforts in providing services to you. A third party to which your personal information is transferred must follow a similar level of protection as provided by Wazin. This ensures that the same level of information security is maintained when transferring across borders.

Controlling and Accessing Your Personal Information

You retain all rights to your personal information and store content, and you can access it at any time. You can also update many types of personal information from within your account settings. If you are unable to change your personal information within your account settings, you can contact us to make the necessary changes. If any modification or deletion of personal information occurs, it may result in some services not functioning properly and completely.